Shipping & Delivery

New Zealand

Your order is normally dispatched on the same day or the next business day, and delivered between 1 - 3 business days from the dispatched date. In case the shipping address is a rural address, it may take extra 2-3 business days.

Standard shipping fee is NZ$6.00.

Free shipping is also available on all orders $80 or more.

 

ALL INTERNATIONAL SHIPPING

You are responsible for all taxes and duties (including VAT) imposed by your country of residence. Hokuto Ltd is not responsible for any packages held by international customs agencies and it is not the responsibility of Hokuto Ltd to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for the original shipping.

Your order is normally dispatched between 1 - 3 business days.

 

Oceania (outside of New Zealand)

Your order will be delivered normally between 2 - 10 business days from the date of dispatch. All of your orders will be sent by New Zealand Post.

Standard shipping for each parcel is NZ$15.00.

Free shipping is available on orders $200 or more.

For express shipping, please contact hi@hokuto.nz.

 

Asia

Your order will be delivered normally between 3 - 15 business days from the date of dispatch. All of your orders will be sent by New Zealand Post.

Standard shipping for each parcel is NZ$20.00.

Free shipping is available on orders $250 or more.

For express shipping, please contact hi@hokuto.nz.

 

Rest of world

Your order will be delivered normally between 5 - 20 business days from the date of dispatch. All of your orders will be sent by New Zealand Post.

Standard shipping for each parcel is NZ$25.00.

 

If no shipping is available during the checkout process, your country/area may not be set up in our system yet. Please contact hi@hokuto.nz in such case.

‘Business day’ means a day which is not Saturday, Sunday nor a public holiday in Palmerston North, New Zealand. Please be aware, we also close for periods of time over Easter holidays and Christmas holidays each year and we will advise accordingly by posting relevant dates on our website or/and our social media account regarding when your order will be processed.

If a package can't be delivered due to an error entering your shipping address, Hokuto Ltd is not responsible for any additional fees that may incur in order to reroute or reship the package.

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