Shipping & Delivery

Your order is normally dispatched within 2 business days from the date you placed the order.

‘Business day’ means a day which is not Saturday, Sunday or a public holiday in Auckland, New Zealand. Please be aware, we also close for periods of time over Easter holidays and Christmas holidays each year and we will advise accordingly by posting relevant dates on our website or/and our social media account regarding when your order will be processed.

If a package can't be delivered due to an error entering your shipping address, Hokuto Ltd is not responsible for any additional fees that may incur in order to reroute or reship the package.

 

New Zealand

Your order will be delivered normally between 1 - 3 business days from the date of dispatch.

Standard shipping for each parcel is NZ$6.00. Free shipping is available on all orders $80 or more.

 

ALL INTERNATIONAL SHIPPING

You are responsible for all taxes and duties (including VAT) imposed by your country of residence. Hokuto Ltd is not responsible for any packages held by international customs agencies and it is not the responsibility of Hokuto Ltd to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for the original shipping.

Oceania (outside of New Zealand)

All pricing is in New Zealand Dollars (NZD) and includes 15% GST. 

Your order will be delivered normally between 2 - 10 business days from the date of dispatch. All of your orders will be sent by New Zealand Post.

Standard shipping for each parcel is NZ$15.00. Free shipping is available on orders $200 or more.

For express shipping, please contact hi@hokuto.nz.

 

Asia

All pricing is in New Zealand Dollars (NZD) and includes 15% GST. 

Your order will be delivered normally between 3 - 15 business days from the date of dispatch. All of your orders will be sent by New Zealand Post.

Standard shipping for each parcel is NZ$20.00. Free shipping is available on orders $250 or more.

For express shipping, please contact hi@hokuto.nz.

 

Rest of world

All pricing is in New Zealand Dollars (NZD) and includes 15% GST. 

Your order will be delivered normally between 5 - 20 business days from the date of dispatch. All of your orders will be sent by New Zealand Post.

Standard shipping for each parcel is NZ$25.00.

 

If no shipping is available during the checkout process, your country/area may not be set up in our system yet. Please contact hi@hokuto.nz in such case.

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