Shipping & Delivery

1. Local Pick-Up

Local pick-up is available in Palmerston North. An email will be sent when your order is ready for pick-up.

2. Delivery within New Zealand

Your order will be processed the same day or the next business day. All delivery options come with tracking.

If your delivery address is rural, or, if there is any unusual circumstances around the delivery area or in our area, it may take extra days.

2-1. Standard

Usually takes 1-5 business days after dispatch.

$6 flat rate is applied to orders under $80. Free delivery on orders over $80.

2-2. Courier (without/with Signature)

Usually delivered the next business day after dispatch.

The fee is $9 without signature or $12 with signature.

3. International Delivery

We do ship worldwide. Your orders are usually dispatched within 48 hours (Monday - Friday, NZT) via New Zealand Post.

You are responsible for all taxes and duties (including VAT) imposed by your country of residence. Hokuto (NZ) Ltd not responsible for any packages held by international customs agencies and it is not the responsibility of Hokuto (NZ) Ltd to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for the original shipping.

3-1. Australia

International Air takes 5-12 business days. NZ$15.00 flat rate or free shipping on all orders over $200.

International Courier takes 3-7 business days. NZ$35.00 flat rate is applied.

International Express Courier takes 1-6 business days. NZ$65.00 flat rate is applied. 

3-2. Canada

International Air takes 5-12 business days. NZ$35.00 flat rate is applied.

International Courier takes 3-7 business days. NZ$65.00 flat rate is applied.

International Express Courier takes 1-6 business days. NZ$126.00 flat rate is applied. 

3-3. United States

International Air takes 5-12 business days. NZ$39.00 flat rate is applied.

International Courier takes 3-7 business days. NZ$70.00 flat rate is applied.

International Express Courier takes 1-6 business days. NZ$126.00 flat rate is applied. 

3-4. Rest of world

$39 flat rate applies to all orders.

Your order will be delivered generally between 5 - 20 business days from the date of dispatch.

For express shipping, please contact hi@hokuto.nz.

 

‘Business day’ means a day which is not Saturday, Sunday nor a public holiday in Palmerston North, New Zealand. Please be aware, we also close for periods of time over Easter holidays and Christmas holidays each year and we will advise accordingly by posting relevant dates on our website or/and our social media account regarding when your order will be processed.

 

If a package can't be delivered due to an error entering your shipping address, Hokuto Ltd is not responsible for any additional fees that may incur in order to reroute or reship the package.

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