FAQ

Q. How do I contact Hokuto?

A. Please feel free to contact us at hi@hokuto.nz or use the contact form.

Q. What is the delivery fee?

A. For New Zealand customers, standard delivery fee is $6 per order and free shipping is available on orders $80 or over. For international customers, please refer our Shipping & Delivery page.

Q. How do I enter a discount code?

A. You will see a discount code box during the checkout process. There is no discount box on the shopping cart page.

Enter a discount code in the box and click "Apply" button.

If you're accessing from a mobile, the discount code box may be hidden in order summery dropdown box.

Q. Can I use multiple discount codes in one order?

A. Unfortunately, you can use only one discount code in each order. Sorry about that.

Q. I have a discount code but it doesn't work.

A. We will check the conditions for you. Please contact us at hi@hokuto.nz.

Q. Do you have a Buy Now & Pay Later option?

A. We accept Laybuy which spreads the total order price over 6 weekly automatic payments.  

Q. Do you accept order pick-up instead of delivery?

A. Pick-up option is available when the delivery address is in Manawatu-Whanganui area as we're based in Palmerston North.