FAQ

Q. How do I contact Hokuto?

A. Please feel free to contact us at hi@hokuto.nz or use the contact form.


Q. What is the shipping cost? What's the minimum order to receive free shipping?

A. For New Zealand customers, we charge a flat rate, $6 per order and free shipping is available on orders $80 or over.
 For international customers, please refer our Shipping & Delivery page.


Q. How do I enter a discount code?

A. You will see a discount code box during the checkout process. There is no discount box on the shopping cart page.

Enter a discount code in the box and click "Apply" button.

Q. Can I use multiple discount codes in one order?

A. Unfortunately, you can use only one discount code in each order. Sorry about that.

Q. I have a discount code but it doesn't work.

A. We will check the conditions for you. Please contact hi@hokuto.nz.

Q. Do you accept afterpay as a payment method?

A. No, but we accept payments by Laybuy which is similar to afterpay and spreads the total order price over 6 weekly automatic payments. 

Q. Do you accept order pick-up instead of delivery?

A. We do not have a physical store and do not accept pick-ups at this stage. Sorry about that.