Q. How do I contact Hokuto?
Q. What is the shipping cost? What's the minimum order to receive free shipping?
A. For New Zealand customers, we charge a flat rate, $6 per order and free shipping is available on orders $80 or over. For international customers, please refer our Shipping & Delivery page.
Q. How do I enter a discount code?
A. You will see a discount code box during the checkout process. There is no discount box on the shopping cart page.
Enter a discount code in the box and click "Apply" button.
Q. Can I use multiple discount codes in one order?
A. Unfortunately, you can use only one discount code in each order. Sorry about that.
Q. I have a discount code but it doesn't work.
A. We will check the conditions for you. Please contact firstname.lastname@example.org.
Q. Do you accept afterpay as a payment method?
A. No, but we accept payments by Laybuy which is similar to afterpay and spreads the total order price over 6 weekly automatic payments.
Q. Do you accept order pick-up instead of delivery?
A. We do not have a physical store and do not accept pick-ups at this stage. Sorry about that.