Q. How do I contact Hokuto?
Q. What is the delivery fee?
A. For New Zealand customers, standard delivery fee is $6 per order and free shipping is available on orders $80 or over. For international customers, please refer our Shipping & Delivery page.
Q. How do I enter a discount code?
A. You will see a discount code box during the checkout process. There is no discount box on the shopping cart page.
Enter a discount code in the box and click "Apply" button.
If you're accessing from a mobile, the discount code box may be hidden in order summery dropdown box.
Q. Can I use multiple discount codes in one order?
A. Unfortunately, you can use only one discount code in each order. Sorry about that.
Q. I have a discount code but it doesn't work.
A. We will check the conditions for you. Please contact us at email@example.com.
Q. Do you have a Buy Now & Pay Later option?
A. We accept Laybuy which spreads the total order price over 6 weekly automatic payments.
Q. Do you accept order pick-up instead of delivery?
A. Pick-up option is available when the delivery address is in Manawatu-Whanganui area as we're based in Palmerston North.
Feel free to contact us at firstname.lastname@example.org.